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FAQ

Buy

Royal Grass® artificial grass can be bought from one of our dealers within our worldwide dealer network. Enter your postcode here and find the nearest dealer in your area.
Absolutely! Almost all of our dealers have a showroom where you can see (a part of) the collection in person. We highly recommend seeing, touching, and experiencing how beautiful artificial grass can be. Find a showroom nearby.
No, the prices on the website are the prices per square meter of artificial turf, excluding the installation of artificial turf. Please contact your nearest Royal Grass® dealer or installer to inquire about the prices for the installation of artificial turf.
No, we work with a global network of dealers. They often have a stock of Royal Grass® products, can deliver quickly and may be able to help you with the installation of the artificial grass (this varies per dealer). Find your nearest dealer here or contact us.

Collection

Royal Grass® products differ in height, colour, thickness, fullness, softness and composition of grass blades, in particular. Our recommendation is to compare the different types of artificial for yourself at a Royal Grass® dealer in your area. Find your nearest Royal Grass® dealer here.
All Royal Grass® products are suitable for a balcony or roof terrace. However, it is important to take the height of the artificial grass into account so that the door can still be opened and closed. Complete our choice-assistance tool and find out which product suits you best! Would you rather see our artificial grass in real life? Then find a dealer here in your area.

Pets

All Royal Grass® artificial grass products are suitable for (domestic) animals. All Royal Grass® products are NEN EN-71-3* tested and found to be 100% safe. NEN EN-71-3 standardisation is used to ensure the safety of toys. Royal Grass® considers it important that all products are safe and non-toxic for children and pets. For this reason, we have our products voluntarily tested according to the NEN EN-71-3 standard. *Read more about NEN EN-71-3 standardisation here.
All Royal Grass® artificial turf products are suitable for pets and children. All Royal Grass® products are tested according to NEN EN-71-3* standards and found to be 100% safe. The NEN EN-71-3 standard is used to ensure the safety of toys. Royal Grass® considers it important that all products are safe and non-toxic for children and pets. For this reason, we voluntarily have our products tested according to the NEN EN-71-3 standard.  
Oops! An accident(s) has happened in a small corner. Remove the stool as soon as possible and rinse the spot well with water. Indeed, it can start to smell over time if you don't flush the stool away properly.
Artificial grass does not discolor when (house) pets relieve themselves on the lawn, and no damage occurs. However, to prevent odors, it is important to thoroughly rinse the area with plenty of lukewarm water.
No, generally not. When Royal Grass® artificial grass is properly installed, it is so strong that a dog cannot easily ruin it. Every dog is different, of course, but generally they leave the artificial grass alone. In fact, a dog will not dig into artificial grass simply because it misses the smell of fresh soil.
All Royal Grass® products have been tested according to the NEN EN71-3* standard and found to be 100% safe. This means our products are non-toxic if your pet or child ingests artificial grass. Always contact a doctor as soon as your pet or child has ingested relatively large amounts of artificial grass. *(Read more about the NEN EN 71-3 standard here).
All Royal Grass® artificial grass products are suitable for (house) pets, including wild rabbits. All Royal Grass® products have been tested according to NEN EN-71-3* and have been found to be 100% safe.

For professionals

It is recommended to securely anchor the artificial grass with ground anchors and fill it with sand. The ground anchors provide additional stability for the lawn and its seams. The sand adds weight to the artificial grass, making it lie more stable.
The sand significantly increases the stability of the artificial grass, preventing the lawn from easily shifting. It also supports the artificial grass fibers, reducing the likelihood of them lying flat and extending the lifespan of the lawn. Don't worry, the sand is not visible as the sand grains fall between the blades of grass. We recommend infilling our products with Royal Grass Infill Sand ranging from 0.5 mm to 1.0 mm. The amount of sand depends on the product type and the fiber height of the artificial grass.
No, we work with a global network of dealers. They often have a stock of Royal Grass® products, can deliver quickly and may be able to help you with the installation of the artificial grass (this varies per dealer). Find your nearest dealer here or contact us.
Yes indeed! Royal Grass® regularly runs training courses to teach the basics of laying artificial grass. We are happy to share our knowledge and believe that proper installation contributes to the quality of our artificial grass. More information about our installation training courses or curious about the next course? Then if so, email info@royalgrass.com or inquire at one of our dealers. Preview our installation video here.

Maintenance

Yes, weeds can grow in artificial grass. Due to factors like wind, rain, and insects, dirt & seeds can always find their way into the artificial grass, providing weeds with the opportunity to grow. Once weeds appear in the artificial grass, it's advisable to remove them as soon as possible to minimize further growth. Onkruid tussen kunstgras
The sand significantly increases the stability of the artificial grass, preventing the lawn from easily shifting. It also supports the artificial grass fibers, reducing the likelihood of them lying flat and extending the lifespan of the lawn. Don't worry, the sand is not visible as the sand grains fall between the blades of grass. We recommend infilling our products with Royal Grass Infill Sand ranging from 0.5 mm to 1.0 mm. The amount of sand depends on the product type and the fiber height of the artificial grass.
Don't worry, it's common for artificial grass to flatten over time. You can easily 'revive' the artificial grass fibers by brushing over them with a stiff broom. The fibers of our artificial grass are designed to be resilient and not easily lie flat. Tip from the Royal Grass expert: 'You can also prevent flattening by incorporating stepping stones in the lawn in areas with heavy foot traffic.''

General

Royal Grass® products differ in height, colour, thickness, fullness, softness and composition of grass blades, in particular. Our recommendation is to compare the different types of artificial for yourself at a Royal Grass® dealer in your area. Find your nearest Royal Grass® dealer here.
Worldwide, we provide a 9 to 15-year product and UV warranty due to the strength of the sun. Request your warranty certificate here so that you always have your information available.
Yes! Our artificial grass is water-permeable*. The backing of our products contains small holes, allowing water to drain easily and quickly. Tests have shown that Royal Grass can permeate an average of 60 liters of water per square meter per minute. So, you don't need to worry about puddles of water with artificial grass in your garden. *Please note that it's important to build the foundation correctly. 
Yes, weeds can grow in artificial grass. Due to factors like wind, rain, and insects, dirt & seeds can always find their way into the artificial grass, providing weeds with the opportunity to grow. Once weeds appear in the artificial grass, it's advisable to remove them as soon as possible to minimize further growth. Onkruid tussen kunstgras
Artificial grass does not discolor when (house) pets relieve themselves on the lawn, and no damage occurs. However, to prevent odors, it is important to thoroughly rinse the area with plenty of lukewarm water.
All Royal Grass® products have been tested according to the NEN EN71-3* standard and found to be 100% safe. This means our products are non-toxic if your pet or child ingests artificial grass. Always contact a doctor as soon as your pet or child has ingested relatively large amounts of artificial grass. *(Read more about the NEN EN 71-3 standard here).

How can we assist you?

Questions or remarks?

Call +31 (0) 413 71 29 07 or send an e-mail info@royalgrass.com our customer service would like to help you.

Happy garden lovers!

Make a picture of your Royal Grass® garden and tag @royalgrass or use #royalgrass.

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